Privacy policy &
Disclaimer Statement

Privacy Policy

Last edited 21 January 2019

Mela’s VA Services is responsible for the processing of personal data as shown in this privacy statement.

General information

Mela’s VA Services is located at 9 Limburg Street, Kabega, Port Elizabeth, South Africa.

The URL of the website of Mela’s VA Services is


Contact details

Melanie Wallis – Founder & Owner.

+27 84 552 3187


Personal data that we process

Mela’s VA Services processes your personal data by using our services and/or by providing this information to us.

Below is an overview of the personal data we process:

First and last name.

E-mail address.

Data for billing such as company name, company location, company id and/or VAT number (if applicable).


Special and/or sensitive personal data that we process

Mela’s VA Services does not process special or sensitive data. Our website and/or service does not intend to collect data about website visitors who are younger than 16 years. Unless they have permission from parents or guardians. However, we cannot check if a visitor is older than 16. We encourage parents to be involved in the online activities of their children, in order to prevent data about children being collected without parental consent. If you are convinced that we have collected personal information about a minor without this permission, please contact us via for removal.


For what purpose and on what basis we process personal data

Mela’s VA Services processes your personal data for the following purposes:

To contact you if necessary to carry out our services.

To deliver goods and services to you.

Handling your payment.

Sending our newsletter.

Inform you about changes to our services and products.

Allow you to create an account.

Mela’s VA Services also processes personal data if we are legally obliged to do so, such as information that we need for our tax return.


Automated decision-making

Mela’s VA Services does not make decisions based on automated processing on matters that can have (significant) consequences for people. These are decisions that are taken by computer programs or systems, without involving a person (for example, a Mela’s VA Services employee).


How long we store personal data

Mela’s VA Services does not store your personal data longer than is strictly necessary to achieve the goals for which your data is collected. We use the statutory retention period of 7 years for information that is required for our tax administration.


Sharing personal data with third parties

Mela’s VA Services only provides to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation.


Cookies, or similar techniques, that we use

Mela’s VA Services uses only technical and functional cookies. And anonymized analytical cookies that do not infringe your privacy. Your consent is not required for these cookies. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website. They ensure that the website works properly. We can also optimize our website with this.

Because we like to know how our visitors use the website, so that we can optimize the use of the website, we use Google Analytics. Through this website analytical cookies from Google are therefore placed. The information is anonymized as well as possible. We cannot therefore personally reduce you. The following steps have been taken to make Google Analytics privacy-friendly:

We have signed a processor agreement with Google.

The anonymization of IP addresses is enabled.

All options for sharing data with Google are disabled.

The function for user IDs is disabled.

The data retention period is set at 26 months.

You can opt out of cookies by setting your internet browser so that it does not store cookies anymore. In addition, you can also delete all information previously saved via the settings of your browser.


View, modify or delete data

You have the right to view, correct or delete your personal data. You also have the right to withdraw your consent to the data processing or to object to the processing of your personal data by Mela’s VA Services and you have the right to data portability. This means that you can submit a request to us to send the personal information we hold to you or another organization mentioned by you in a computer file.

You can send a request for access, correction, deletion, data transfer of your personal data or request for cancellation of your consent or objection to the processing of your personal data to

To ensure that the request for access has been made by you, we ask you to send a copy of your ID with the request. Make your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black in this copy. This is to protect your privacy. We respond as quickly as possible, but within four weeks, at your request.


How we protect personal data

Mela’s VA Services takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. Our website uses encryption for data transfer by means of an SSL certificate. If you feel that your data is not properly secured or there are indications of abuse, please contact



We reserve the right to make changes to this privacy statement.

Disclaimer Statement

Mela’s VA Services pays the utmost attention to the content of this website. The information provided on this website is kept as up-to-date as possible. However, it is possible that the information displayed on this website is not (any longer) entirely correct. Mela’s VA Services is free to make changes at any time. Mela’s VA Services cannot guarantee the result intended by the visitor on the basis of the information provided on this website. No rights can be derived from the information on this website.

The visitors of this website are not permitted to reproduce, distribute or disclose provided (copyright protected) information, products or services in any way without the permission of Mela’s VA Services other than for their own use.

Mela’s VA Services accepts no liability whatsoever for direct or indirect damage, of whatever nature, that results from or is related to the use of this website and/or the inability to consult this website.